Introduction

We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

This policy outlines how Renew Pools (“Renew Pools”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website renewpools.com.au and related services (collectively, the “Services”).

By accessing or using the Website and Services, you acknowledge that you’ve read and agree to this Policy.

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1. Collection of Information

We follow a no logs policy and only process the minimum data necessary to maintain our Website and Services.

Information collected automatically may include usage data to help us detect abuse and compile statistical usage data. This information does not identify individual users.

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2. Use and Processing of Personal Information

We act as both data controller and data processor, depending on the situation.

We may process your information to:

• Respond to inquiries and offer support

• Enforce terms and policies

• Operate and improve our Website and Services

Legal bases for processing may include:

• Your consent

• Fulfilment of a contract

• Legal obligations

• Legitimate interests

We’re happy to clarify which legal basis applies if needed.

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3. Disclosure of Information

We may share your data with trusted Service Providers solely to help us deliver our services. These providers:

• Must follow privacy practices consistent with ours

• Are not allowed to use your data for marketing or unrelated purposes

We may also disclose information:

• To comply with the law

• To protect rights, safety, or investigate fraud

• If required by a valid legal process

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4. Retention of Information

We retain Personal Information as long as necessary for:

• Legal compliance

• Policy enforcement

• Dispute resolution

After the retention period, data is securely deleted. Aggregated, non-identifying data may be retained for analytical purposes.

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5. Data Analytics

We use third-party analytics tools (like cookies and beacons) to understand user behaviour and improve our Website and Services. These tools collect anonymised data about:

• Pages visited

• Time spent on site

• Interaction patterns

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6. Privacy of Children

We do not knowingly collect Personal Information from children under 18.

If you believe a child has submitted data to us, please contact us to have it deleted.

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7. Do Not Track (DNT) Signals

Our Website does not track users across third-party websites.

However, third-party platforms you interact with (e.g., YouTube or social media) may track browsing behaviour. For more on DNT, visit internetcookies.com.

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8. Email Marketing

If you subscribe to our emails:

• Your data stays confidential

• You can unsubscribe at any time

• All emails comply with the CAN-SPAM Act

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9. Links to Other Websites

We are not responsible for the privacy practices of third-party sites linked from our Website. Please review their privacy policies before submitting information.

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10. Information Security

While we take data protection seriously, no system is 100% secure. We cannot guarantee the security of data sent over the Internet or wireless networks.

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11. Data Breach Protocol

If we suspect a data breach has exposed your Personal Information:

• We will investigate promptly

• Notify affected individuals if required

• Cooperate with relevant authorities

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12. Changes to This Policy

We may update this Privacy Policy at any time. Updates are effective immediately when posted unless otherwise specified. Continued use of our Website signifies your acceptance of the updated terms.

We will not use your data in materially different ways without your consent.

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13. Acceptance of This Policy

By using our Website and Services, you:

• Acknowledge that you’ve read this Policy

• Agree to its terms

• Consent to the use of your information as described

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14. Contact Us

If you have questions or concerns about this policy or your data, contact us:

📧 admin@renewpools.com.au
📍 18B Woodfield Blvd, Caringbah NSW 2229
🌐 renewpools.com.au

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Last updated: 14 July 2025